This chapter explains how, without proper role models or the ability to think clearly owing to adrenaline, people tend to make poor decisions when confronted with a critical discussion. They frequently occur out of the blue, forcing us to respond in the moment with little to no preparation. When talks are the most important, we often do the worst we can because our bodies naturally respond by pumping adrenaline and sending blood away from higher-level reasoning.
We either avoid them, deal with them poorly, or deal with them correctly. People generally avoid them for fear of making issues worse, despite the fact that they can have a significant impact on quality of life.Īrguments are heated exchanges of ideas between two or more people in which feelings tend to run high. The authors begin this chapter by defining critical conversations as those that occur on a daily basis yet involve diverse perspectives, significant stakes, and intense emotions.
What’s a Crucial Conversation?- And Who Cares?